This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how cancellations and refunds work for Zapp's paid services. Who handles your request depends on how you paid.
The Company does not currently accept paid payments. This policy will apply once paid payments begin.
At a glance
| Situation | Result |
|---|---|
| Cancelling a subscription | Anytime. You are not charged from the next billing date, and you keep access until the end of the period you already paid for |
| Refund requested within 30 days of a payment | Full refund of that payment. First payments and renewals alike, no limit on how many times, no reason needed, whether or not you used the Service |
| Yearly subscription — more than 30 days after the payment | Pro-rata refund for the remaining days |
| Service unavailable due to the Company | Refund or extension for the unavailable period |
Article 1 Handling by payment method
| Payment method | Seller | How to cancel or request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | The Service's billing settings or help@z-app.im |
| Overseas payment | Paddle.com (Merchant of Record) | The Service's billing settings, the link in your receipt email, or paddle.net. Requests sent to the Company are also processed through Paddle |
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
Article 2 Cancelling a subscription
- You can cancel a subscription at any time from the Service's billing settings. Cancelling is no harder than signing up.
- After you cancel, you are not charged from the next billing date. You keep using the paid features until the end of the period you already paid for.
- To get a refund, request one under Article 3 or 4. You can cancel and request a refund at the same time.
Article 3 30-day full refund
- Every payment (first payments and automatic renewal payments alike) is refunded in full if you request it within 30 days of the payment date, with no reason needed and whether or not you used the Service.
- There is no limit on how many times you can request a refund.
- When a payment is fully refunded, the subscription it paid for ends at the time of the refund.
Article 4 Pro-rata refunds for yearly subscriptions
- For yearly subscriptions, even more than 30 days after the payment date, we refund the remaining period on a pro-rata daily basis from the day you request cancellation.
- Refund = amount paid × (remaining days ÷ 365)
- Example: You cancel a yearly plan of KRW 120,000 after 100 days → 120,000 × (265 ÷ 365) = KRW 87,123 refunded (amounts below KRW 1 are rounded down)
- If you change plans (for example, monthly → yearly), the amount for the remaining period of your previous plan is deducted from the new plan's payment. The deduction is shown on the checkout screen first.
Article 5 Usage-based products
Not applicable: there are currently no usage-based products. If we introduce products that are consumed as you use them, such as AI credits, we will refund the unused portion and show this rule on the checkout screen before payment.
Article 6 Refunds due to the Company
- If you cannot use the Service for 24 consecutive hours or more, or for a cumulative 72 hours or more in a month, due to the Company's fault, we refund the fees for the unavailable period or extend your subscription accordingly.
- If the Company discontinues the Service, we refund the remaining period's fees of your subscription on a pro-rata daily basis. This also applies to monthly subscriptions.
Article 7 Refund method and timing
- Refunds are returned to the original payment method. If the payment cannot be canceled, we transfer the refund to an account designated by the Member.
- The Company issues the refund (requests payment cancellation) within 3 business days of receiving the request. Depending on the card issuer or payment provider, it may take a few more days to appear.
- Refunds for overseas payments are processed by Paddle. The rules in this policy apply equally to Members who paid through Paddle.
Article 8 Contact
- help@z-app.im
- HyperReality Co., Ltd. · +82 507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
- This Refund Policy takes effect on 2026-10-16.
- This amendment extends the 30-day full refund from first payments to every payment, removes the repeat-request limit, the shorter refund window for renewals, the no-refund rule for monthly subscriptions, and the exclusion for termination due to a Terms violation, and changes yearly refunds to a pro-rata daily calculation. It is favorable to Members, and no Paid Services had been sold at the time of the amendment, so no payment is subject to the previous version.