Terms of Service

This English version is provided for convenience. In case of any conflict, the Korean version prevails.

Summary

Article 1 Purpose

These Terms set out the rights, obligations, and responsibilities of HyperReality Co., Ltd. (the "Company") and its members regarding the use of Zapp (z-app.im, the "Service"), an AI-powered product planning and collaboration service provided by the Company.

Article 2 Definitions

1. "Member" means a person who has agreed to these Terms and created an account for the Service.
2. "Team" means a shared workspace within the Service used by members together, and "Customer" means an individual or business that creates and uses a Team.
3. "Customer Data" means all materials that a Customer and its members upload to the Service or import from external services through integrations.
4. "Paid Services" means plans and add-on features that are used for a fee.
5. "AI Features" means features that use generative artificial intelligence to produce output.
6. "Access Token" means a credential issued by a Member to access the Service via the API, MCP, or similar means.

Article 3 Posting and Amendment of These Terms

1. The Company posts these Terms on a page linked from the bottom of the Service's home page.
2. The Company may amend these Terms to the extent permitted by applicable law.
3. When the Company amends these Terms, it announces the effective date and the reason for the amendment on the Service from 7 days before the effective date. For changes unfavorable to Members, the Company announces them from 30 days before the effective date and also notifies each Member individually by email.
4. If a Member does not agree to the amended Terms, the Member may terminate the agreement before the effective date. If the Company, when giving notice under paragraph 3, clearly stated that "failure to object by the effective date will be deemed consent," and the Member does not object, the Member is deemed to have agreed to the amended Terms.
5. Previous versions of these Terms are available under "Previous versions" at the bottom of this page.

Article 4 Formation of the Agreement

1. The agreement is formed when an applicant reviews these Terms and the Privacy Policy, applies to sign up through a method offered by the Service such as Google account sign-in, and the Company accepts the application.
2. Persons under the age of 14 may not sign up.
3. The Company may refuse an application, or terminate the agreement afterwards, if the applicant used another person's information or previously had their use terminated for violating these Terms.
4. A Member who signs up on behalf of a business represents and warrants that they are authorized to agree to these Terms on that business's behalf.

Article 5 Managing Accounts and Access Tokens

1. Members must keep their accounts and Access Tokens from being used by others.
2. If an Access Token is leaked or suspected to be leaked, the Member must revoke it immediately and notify the Company.
3. For security, the Company may revoke an Access Token suspected of being leaked or misused without prior notice, and will notify the Member without delay after revocation.
4. Any action taken by an external tool (such as an AI client) connected with an Access Token is deemed an action of the Member who issued that token.

Article 6 Provision and Changes of the Service

1. The Company strives to provide the Service 24 hours a day, every day of the year. However, it does not guarantee uninterrupted service.
2. Scheduled maintenance is announced 7 days in advance. Emergency incident response or security measures may be announced afterwards.
3. If the Company changes or removes an important feature of the Service in a way that is unfavorable to paying Members, it gives 30 days' notice and refunds the remaining period's fees to Members who terminate for that reason.
4. If the Company intends to discontinue the Service, it gives 90 days' notice and allows Customers to download their Customer Data.

Article 7 Paid Services and Payment

The Company does not currently accept paid payments. When it begins to do so, the following applies, and the Company will give notice in advance under Article 3.

1. The details and fees of Paid Services are posted on the Service's pricing page.
2. Domestic payments (Korea): The Company is the seller. Payments are processed by a payment gateway engaged by the Company, and the Company issues tax invoices and receipts.
3. Overseas payments: Overseas payments are processed by our online reseller Paddle.com, and Paddle.com is the Merchant of Record for all overseas orders. Paddle's buyer terms also apply to overseas payments, and Paddle handles receipts and taxes. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
4. Subscriptions renew automatically for the same billing cycle (monthly or yearly) until the Member cancels, and are charged to the registered payment method on the renewal date. The checkout screen shows the amount, billing cycle, next billing date, and how to cancel.
5. When a free trial converts to a paid plan or a recurring charge increases, the Company notifies the Member at least 30 days before the change of the date, amount, payment method, and how to cancel, and obtains the Member's separate consent. Without consent, there is no automatic conversion or increase.
6. Members can cancel from the Service's billing settings through a process as simple as signing up.
7. Refunds are governed by the separate Refund Policy.

Article 8 Customer Data

1. Customers own their Customer Data.
2. The Company processes Customer Data only to provide the Service, respond to incidents, maintain security, and comply with law.
3. Customers must have the lawful right to collect and use their Customer Data, and are responsible for disputes with third parties arising from their Customer Data, except where caused by the Company's intent or negligence.
4. When the agreement ends, the Company makes Customer Data available for download for 30 days and then destroys it.
5. The scope and conditions under which the Company processes personal information on a Customer's behalf are governed by the Privacy Policy and a data processing agreement (entered into upon request).

Article 9 AI Features

1. The Service's AI Copilot (a chat that reads project documents and issues and helps draft planning artifacts) uses generative artificial intelligence. Output is labeled as AI-generated.
2. AI output may be inaccurate or incomplete. Members must review output before using it, and the Company does not guarantee its accuracy.
3. Rights in the output belong to the Member to the extent the Company holds such rights.
4. Members must not enter input that infringes others' rights or violates laws or the AI provider's usage policies.
5. By default, the AI Copilot runs on AI provider accounts or keys that the Member connects directly (Claude subscription, ChatGPT subscription, OpenAI API key). In that case, the provider's terms and fees also apply, and usage counts against the Member's limits with that provider.

Article 10 External Service Integrations

1. When a Member connects an external service (collaboration tools such as Confluence and GitHub, AI provider accounts, AI clients, etc.), Customer Data is sent to that service to the extent the Member directs. Processing after transfer is governed by that external service's terms.
2. Integration features may be limited by outages or policy changes of external services.
3. The integrations supported by the Service are Confluence and GitHub connections, webhook notifications registered by the Member, AI clients connected with an Access Token (MCP), and local vault sync in the desktop app. Customer Data downloaded to a Member's device through the desktop app is managed by the Member.

Article 11 Prohibited Conduct

Members must not:

1. Violate laws or infringe others' rights (intellectual property, personal information, reputation, etc.)
2. Distribute spam, phishing, fraud, or malware
3. Circumvent or test the Service's security, or attempt to access other Teams' data
4. Collect data from the Service in bulk by automated means (scraping) without the Company's permission, or burden the Service with excessive requests
5. Copy or resell the Service, or reverse engineer it to build a competing service
6. Use AI Features to create content that deceives or harms others, such as deepfakes
7. Connect another person's AI provider account or external service token without permission

Article 12 Restrictions on Use

1. If a Member violates Article 11, the Company may take action in the following order: warning, feature restriction, temporary suspension, and termination.
2. If there is a risk of immediate harm to other Members or the Service, the Company suspends first and notifies afterwards.
3. Members may object to an action, and the Company lifts the action without delay if the objection is justified.

Article 13 Intellectual Property

1. Rights in the Service and its software, design, and trademarks belong to the Company.
2. The Company grants Members a non-exclusive right to use the Service in accordance with these Terms.
3. The Company may freely use feedback and suggestions that Members send to improve the Service.

Article 14 Termination

1. Members may request account deletion at any time by emailing help@z-app.im, and the Company processes the request within 10 days. The last admin of a Team may leave after transferring or deleting the Team.
2. If a Member leaves while using Paid Services, the matter is handled under the Refund Policy.

Article 15 Limitation of Liability

1. The Company is not liable for damages caused by force majeure, causes attributable to the Member, or outages of external services beyond the Company's control. However, where the Company's intent or negligence is also involved, the Company is liable to that extent.
2. Unless caused by the Company's intent or gross negligence, the Company's liability to a Customer in connection with these Terms is limited to the total fees the Customer paid the Company during the 12 months immediately before the damage occurred.
3. If a Member violates these Terms and causes damage to the Company, the Member must compensate the Company.

Article 16 Notices

The Company gives notice to Members by their account email or by announcements on the Service. Notices to all Members may be given by posting on the Service for at least 7 days.

Article 17 Governing Law and Jurisdiction

1. These Terms are governed by the laws of the Republic of Korea.
2. Disputes are resolved in the court with jurisdiction under the Civil Procedure Act. If the Member is a consumer, the Member may also file suit in the court with jurisdiction over the Member's address.

Business Information

• Company name: HyperReality Co., Ltd. (주식회사 하이퍼리얼리티) · CEO: Juyoung Kang
• Business Registration No.: 779-81-03359 · Mail-order Business Report No.: 2025-서울영등포-1006
• Address: 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
• Contact: help@z-app.im · +82 507-0178-7546

Addendum

These Terms take effect on 2026-10-12.